Service Delivery Policy

Free accounts are active as soon as you verify your email. Paid Silver and Gold membership benefits — unlimited browsing, unlimited expressions of interest, and direct messaging — activate immediately after successful payment, with no separate installation or waiting period.

Bronze verification (email OTP) is instant. Silver verification (CNIC review) is typically reviewed by our moderation team within 24–48 hours of upload. Gold verification (in-person) is scheduled with our team directly and depends on your location and availability; we'll confirm a time window by email once you request it.

Gold members are contacted by our team to schedule a consultant session, normally within 3 business days of the plan becoming active. Concierge introductions are arranged on an ongoing basis as suitable matches are identified.

Family Mode invitations are sent by email as soon as you add a family member in the app — there's no processing delay. Agent-assisted profile setup is delivered directly by the registered agent you work with, on a timeline they agree with you.

General support requests to hello@shadilife.com are answered within 4 business hours during office hours (Mon–Sat, 10am–8pm PKT), and by the next business day outside those hours.

If a service hasn't activated within the timeframes above, contact hello@shadilife.com with your account email and we'll look into it.