Refund Policy

If you're not satisfied with a paid plan, you can request a full refund within 3 calendar days of your purchase, provided you have not yet been granted a Silver or Gold verification badge and have not sent more than 5 messages using the paid plan's messaging feature. This covers genuine cases of accidental purchase or a change of mind shortly after paying.

Once the 3-day window has passed, or once your verification badge has been issued or you've made active use of paid features (unlimited messaging, priority placement, a rishta consultant session, etc.), payments are non-refundable for the remainder of the billing period. You can still cancel to stop future renewal — see below.

If you were charged twice for the same plan, charged after cancelling, or charged an incorrect amount due to a technical error on our side, we'll refund the erroneous charge in full — this applies regardless of the 3-day window above.

If your account is suspended or terminated for violating our Terms & Conditions — fraud, harassment, or abuse of other members — the remaining period of a paid plan is not refunded.

Our current plans are billed once for a fixed period (e.g. 3 or 6 months) and do not auto-renew, so there's usually nothing to "cancel" — your plan simply ends at the end of its period unless you choose to purchase another. If we ever introduce auto-renewing plans, you'll be able to turn off renewal from Settings at any time before the renewal date at no charge.

Email hello@shadilife.com with your account email and the reason for the request. We aim to respond within 2 business days and, where a refund is approved, to process it back to your original payment method within 7–10 business days.