Delete Your Account
Effective July 22, 2026. Applies to ShadiLife.com and the ShadiLife app.
You can request deletion of your ShadiLife account and the personal data associated with it at any time. Here's exactly how, and what happens to your information.
How to request deletion
Send an email to hello@shadilife.com from the email address registered on your account, with the subject line "Delete my account." Include your full name and the city on your profile so we can confirm it's really your account.
We process deletion requests within 7–10 business days and will confirm by email once it's done.
What gets deleted
Once your request is processed, we permanently delete:
- Your profile information (name, bio, preferences, and all profile fields)
- Your photos and any uploaded verification documents (CNIC/passport images)
- Your messages and conversation history
- Your interests, matches, and favourites
- Your login credentials
What may be retained, and for how long
A small amount of information may be kept for a limited period after deletion, strictly for fraud prevention, dispute resolution, and legal compliance:
- Records needed to investigate an active safety report or dispute involving your account, until that matter is resolved
- Financial records tied to a completed payment, where we're legally required to retain them (up to the period required by applicable law)
- Anonymised, aggregated usage statistics that no longer identify you
Everything else is permanently removed — we don't keep a "just in case" copy of your profile or messages.
Deleting only some of your data
Right now, account deletion is all-or-nothing — we don't yet offer a separate way to delete only some of your data (for example, just your photos) while keeping your account active. You can still update or remove individual photos yourself from Settings at any time; for anything else, contact us at the email above and we'll help directly.
Questions
Reach us at hello@shadilife.com with any questions about this process.