Cancellation and Refund Policy

At shadilife.com, we strive to provide the best matchmaking services to our users. However, we understand that there may be instances where users may wish to cancel their subscription or request a refund. Please review the following policy regarding cancellations and refunds:

1. Subscription Cancellations:

   • Users may cancel their subscriptions at any time by accessing their account settings or contacting our support team.
   • Once a subscription is canceled, users will still have access to premium features until the end of the current billing cycle. No further charges will be applied unless the subscription is renewed.

2. Refund Policy:

   • We offer a 7-day refund policy from the date of subscription, provided that the user has not utilized any premium features (such as contacting other members or viewing extended profiles).
   • Refund requests must be submitted in writing via our support team. Once approved, refunds will be processed within 10 business days.

3. Non-Refundable Services:

   • Services such as promotional boosts, profile highlighting, or any one-time purchase features are non-refundable once utilized.
   • Refunds are not applicable for memberships that have been partially used.

4. Exceptional Circumstances:

   • In cases where a refund is requested due to technical issues or service disruption, we will evaluate the situation on a case-by-case basis.

For further queries, please reach out to our customer support team.

Shipping and Delivery Policy

As a digital matrimonial service, Shadilife.com primarily operates online and does not involve physical product shipments. However, for any physical items related to promotional material or other services (if applicable), please review our shipping and delivery guidelines:

1. Digital Services:

   • All premium features, such as enhanced profile visibility, personalized matchmaking, and communication tools, are delivered immediately upon successful payment and activation of the membership.

2. Physical Deliveries (if applicable):

   • In cases where promotional materials or physical items are offered (such as gifts, welcome kits, etc.), they will be shipped within 7 business days from the order date.
   • Users will receive a confirmation email with tracking details once the item is shipped.

3. Delivery Timeframe:

   • Delivery times may vary depending on the user’s location and shipping provider. Generally, deliveries are expected within 7-14 business days.
   • If there is a delay in shipping, we will notify the user through their registered contact details.

For additional questions regarding shipping or delivery, feel free to contact us at admin@shadilife.com